This End-User Support Agreement (“EUSA”) is a legal agreement between (a) you (“CUSTOMER” either an individual or a single entity) and (b) Zytos (“MERCHANT”) that governs your use of Online Tech Solutions for support. By signing this agreement you agree to the understanding shown below and agree to be bound by the terms of this EUSA.
(a) Capacity and Authority to contract
CUSTOMER represents that you are of legal age of majority in your state of residence and, if applicable you are duly authorized to enter into this contract.
(b) Description of services
MERCHANT offers online support for various website and software products including:
· Website Development and Designing
· Search Engine Optimization (SEO)
· Operating system support for major manufacturers
· Internet support for major service providers
· Antivirus software and end point protection from online threats including viruses and malware. Also enhanced identity security with spyware removal
This EUSA is effective unless terminated and is valid for the period of term established above.
Payment shall be made to Zytos. The charge on CUSTOMER statement will appear as Online Tech Solutions
(e) Independent Service Company
MERCHANT is an independent technical support company and is not affiliated or endorsed by any company whose products we service. All brands, images, trademarks, products and services of companies mentioned belong to the individual companies.
(f) Limited Liability
The parties understand and agree that MERCHANT and its employees, subcontractors, and its agents assume no liability or responsibility for the cost of repairing or replacing any equipment, software or personal property, including intellectual property lost or damaged, either current or arising in the future, or any consequential damage of any nature incurred as a result of the services rendered to the CUSTOMER. The CUSTOMER agrees that in the event the CUSTOMER incurs any loss as a result of the services rendered it pursuant to this agreement, the MERCHANT, its employees, subcontractors, and agents is liable only to the extent of the MERCHANT charge to this CUSTOMER for this Agreement.
(g) Right to refuse, suspend or terminate service
MERCHANT reserves the right to refuse, suspend or terminate service to any user for any reasons related to improper/illegal use of computers in the service plan. In the event of such refusal or termination, a refund for time remaining will be made on a pro-rata basis and will be credited to CUSTOMER account within 96 hours of termination.
This agreement is non-transferrable without the prior agreement of MERCHANT. The new end user receiving the transferred agreement must agree to all the EUSA terms.